Guest Relations Officer - Luxury Hospitality at Vault Bali

Join Vault Bali, a premier destination in the heart of Bali’s vibrant hospitality scene, as a Guest Relations Officer (GRO). In this dynamic role, you will serve as the face of our luxury establishment, ensuring every guest experiences unparalleled service, warmth, and hospitality. As part of our dedicated team, you will be the first point of contact for our guests, creating memorable experiences that leave a lasting impression.

Vault Bali is a beacon of luxury and elegance, offering a unique blend of traditional Balinese charm and modern sophistication. Our guests come from all over the world to experience the beauty and culture of Bali, and we take pride in delivering exceptional service that exceeds their expectations. In this role, you will play a crucial part in maintaining our reputation as a leading luxury hotel in Bali.

Every day, you will engage with guests, anticipating their needs and ensuring their stay is seamless and enjoyable. You will be responsible for handling guest inquiries, resolving any issues promptly, and ensuring that our guests feel valued and appreciated. This role offers a fantastic opportunity to grow within a supportive and collaborative team environment.

📋 Tanggung Jawab Pekerjaan

• Greet guests upon arrival and departure, ensuring a warm and welcoming experience.
• Provide exceptional front desk services, including check-in and check-out procedures.
• Handle guest inquiries and complaints professionally and efficiently.
• Assist with room assignments and ensure guest satisfaction throughout their stay.
• Coordinate with housekeeping, dining, and other departments to ensure smooth guest experiences.
• Maintain accurate guest records and follow up on special requests.
• Promote our hotel's amenities and services to enhance the guest experience.
• Uphold our hotel's standards of service and hospitality.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a guest relations or front desk role in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in English, both written and spoken.
• Familiarity with hotel management systems such as PMS (Property Management System) is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Knowledge of local regulations and customs in Bali.
• Enthusiasm for luxury hospitality and a passion for creating memorable guest experiences.

🛠️ Keahlian

Lowongan Terkait