Non-Voice Back Office Support Specialist - Remote Work in Bali

Join Bill Gosling Outsourcing and take the next step in your career as a Non-Voice Back Office Support Specialist in the heart of Bali! This is your opportunity to work with a globally recognized outsourcing leader while enjoying the vibrant culture and work-life balance that Bali offers. As a Non-Voice Back Office Support Specialist, you will be the backbone of our operations, ensuring smooth and efficient processes for our clients.

In this role, you will handle various administrative tasks, data entry, and customer service activities. You will work with tools like Salesforce, Zendesk, and other customer relationship management (CRM) systems. This position is perfect for someone looking to leverage their skills in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide excellent customer service.
• Manage and update customer records in Salesforce.
• Process and manage customer data entries accurately.
• Coordinate with the team to ensure timely completion of tasks.
• Assist in resolving customer issues and complaints.
• Maintain and update our knowledge base in Zendesk.
• Participate in team meetings and contribute to process improvements.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role.
• Proficient in English, both written and spoken.
• Experience with CRM systems like Salesforce and Zendesk.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Bachelor's degree in Business Administration, Computer Science, or related field.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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